Orders ship via UPS or FedEx. WOWLine cannot be held responsible for shipping delays caused by couriers, natural disasters or anything else beyond our reasonable control. WOWLine cannot be held responsible for damages that occur during shipment. In the event of lost or damaged shipments, please notify WOWLine immediately so that we can file claims promptly on your behalf. No merchandise will be credited or reprinted prior to settlement of outstanding claims with carrier. Shipping quotes are provided as a courtesy and are estimates only, factory cannot be held responsible for differences between actual and estimated shipping charges. Packaging information provided throughout the website is subject to change at any time. Shipping charges will be added to invoice unless otherwise requested. UPS air or FedEx air service also available. All air shipment orders must be clearly noted on the purchase order. COD shipments are not permitted. Incorrect address/zip codes will be charged back at $6.25(V) per box plus applicable freight and incurred charges from couriers.